Oklahoma Tax Refund Debit Card FAQ's
How can I activate my refund debit card?
By calling 1-888-929-2460 and providing some basic information and the last four digits of your Social Security Number (SSN). You will designate your own PIN number and can begin using your card at that time.
Why is a debit card being issued for my refund instead of a check?
A new state law has been enacted requiring disbursements from the State Treasury to be in electronic form. The debit card provides another electronic alternative to direct deposit into your checking or savings account. The debit card also provides taxpayers who do not have a bank account with a refund payment option.
If I don’t want my refund payment by debit card do I have another option?
Yes!
You can provide direct deposit information on your Oklahoma tax return and deposit your refund in your checking or savings account.
How can I use my refund debit card free of charge?
You can use the card anywhere MasterCard is accepted. At the gas station, grocery store, department store, on-line store and many more. You can also take the card and ID to any bank or credit union that accepts MasterCard and ask the teller for the full amount of the card balance in cash or deposit it into your checking or savings account. You can also withdraw funds from the card free of charge from any MoneyPass ATM location in Oklahoma.
What can I do if I forget my PIN number?
Call 1-888-929-2460, provide your security information for validation and select the PIN option. It will then allow you to select a new PIN.
Is a debit card safe and secure?
The debit card can’t be used by anyone until activated by you. It also can’t be used as a debit card without the PIN number. The debit card provides more security than a check sent to your mailbox and it allows for the privacy of your refund amount.
If I use my refund debit card at a merchant location can I get cash back if my card has a balance that is more than the cost of my purchase?
You can get cash back at any merchant that offers that option. If you want cash back you must select the debit button and use your PIN. For example, if your refund is $400.00 and the cost of your merchandise is $300.00 you can get the remaining balance of $100.00 in cash or leave the balance on the card to use at another time.
Can I transfer the balance on my refund debit card to my checking or savings account?
If I filed my return as married filing jointly will each spouse receive a debit card?
Yes. Each spouse will receive a debit card which can be activated by them with full and equal access to the refund amount.
If I don’t use my card for a period of time is there a fee?
Yes. A fee of $1.50 per month will be deducted from the refund amount after 60 days of inactivity. We recommend using the card periodically to avoid the fee or use or withdraw the entire balance immediately. The choice is yours.
If I lose my card or it is stolen can I get a replacement?
Yes. You can call 1-888-929-2460, provide your information and get a free replacement card. Any subsequent replacement cards are issued at a cost of $4.00 each.
Can I pay a bill on-line with my refund debit card?
Yes. For a fee of 25 cents you can make a bill payment using funds from the card through the program website at www.goprogram.com . That’s cheaper than a postage stamp.
If my refund is $500.00 can I withdraw all of it in cash from an ATM machine using my debit card and PIN?
Yes. There will be ATM limitations on how much cash can be dispensed in a single transaction. It will likely take multiple transactions to withdraw all of the funds in this example. Some ATM fees may apply unless you use a MoneyPass ATM location in Oklahoma.
Can I check my card balance on-line?
Can I use my phone to get my balance?
You can call 1-888-929-2460 to get the balance. The first two phone balance inquiries are free. Subsequent phone inquiries are 35 cents per call.
Can I get a balance alert on my cell phone?
Yes. The first mobile balance alert is free. Subsequent alerts include a fee of 10 cents each.
What do I do with my debit card when I use all of the funds and the balance is zero?
You should properly dispose of it. It has no remaining value.
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